Practice Hours:

On Weekdays, we are open from 8am until 6pm. We are also open on Saturday mornings from 9am until 12:30pm. Our practice is closed on Sundays and public holidays.

Appointments:

Our practice consultations are managed by appointment only, a standard consultation is 15-20 minutes, long consultations of 30-40 minutes are highly recommended if patients have numerous or complex issues to discuss with the doctor. Please check with the receptionist regarding what would be an appropriate time for your appointment and the applicable fees.

We make every effort to see you at your allocated appointment time, occasionally emergencies arise which require management and we appreciate our patients understanding.

Results and recalls

To allow timely access to results we provide a results service. It allows our nurses to provide patients with results over the phone. We do this daily between 2pm and 3pm. When due for an Investigation or immunisation our nurses will contact you to do this.

Emails

At this stage the clinic chooses not to communicate with patients via email, if this is to change in the future we will update our Practice Policy and Procedure manual. Patients will need to contact the clinic and a message will be passed onto the relevant person. Please note results will not be emailed to patients.

Reminder System

Our practice is committed to preventative care. The doctors of this medical centre will include you on our database for a reminder for pap smears, care plans, immunisations and other preventative health care issues. If you do not wish to be a part of this system please let your doctor know.

Referrals:

A consultation with a doctor is required for a referral to a medical specialist, it is important that the referral is appropriate and the relevant medical information is included for the specialist.

Repeat Prescriptions:

In virtually all cases you will be required to make an appointment with your doctor for a repeat prescription.  This ensures good medical practice and that our practitioners meet their medico-legal obligations to patients to ensure prescriptions are appropriate, there are no risks in taking the medication and that your condition is being optimally managed.  We appreciate your understanding.

Home Visits:

Home visits are offered to patients who are too ill or lack mobility to attend the practice.  The practice provides after hours services through the Melbourne Medical Locum Service.   The service can be contacted on 9429 5677, please enquire regarding the applicable fees.  An electronic report will be sent the practice informing us of the visit for your medical file.

Privacy Policy:

Your medical record is a confidential document, St Kilda Road Medical Centre maintains security of health information at all times to ensure information is only available to authorised staff members.  The practice complies with the Health Privacy Principles and National Privacy Principles as set out in the Health records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988).

Fees:

All consultations are payable on the day, the practice has available EZYCLAIM facilities allowing patients to pay and then claim the medicare rebate on site. When making your appointment please enquire with the receptionist as to the fee applicable.

We provide a high standard of care in a well equipped and located practice. We do not provide bulk billing however there is a reduced fee for those patients holding a health care card or pension card. Longer consultations will be charged at a higher fee with a higher medicare rebate available.

Practice Fees from 1 September 2016:

Monday – Friday :
Standard consultation Fee : $89.00
Long consultation Fee : $160.00

Saturday Consultation Fee :
Standard consultation Fee : $98.00
Long consultation Fee : $165.00

Please enquire at reception if you have questions regarding the fees at St Kilda Road Medical Centre.